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Articles in category: Supplier Relationship Management
As uncomfortable as it may be, procurement needs to hear from unhappy suppliers. In fact, giving suppliers the opportunity to complain or otherwise rate the way they are treated is a vital part of effective supplier relationship management (SRM).
Procurement Leaders, citing news stories in other media, reported last week that suppliers to giant UK food retailer Tesco are unhappy with the company’s organization and certain business practices, branding the firm as leaderless and difficult to work with. It’s a stunning indictment, all the more so since it turns the table on the usual paradigm of buyers complaining ...
In March 2012, Hollard Insurance hosted a procurement conference with a primary focus on supplier management and cost controls. It was the start of their own reworked procurement strategy (officially launched in April 2012), designed and developed to ensure best service and to curb costs during the insurance claim settlement process. Now, a little over two years down the line, the procurement policy is paying off, says Arie de Ridder, Head of Claims for Hollard Broker Markets.(Read Full Article)
The upcoming contract management event – organised by Bespoke and the International Association of Contract and Commercial Management (IACCM) – promises to deliver international leading practice knowledge on contract management and supplier relationship management, with two experienced international speakers presenting at the event.(Read Full Article)
There are changes afoot, and what’s most important is not necessarily just the ascent to board-level recognition as much as it is a growing understanding of what procurement does and where its potential lies.
I admit a certain level of cynicism whenever I read about the c-suite increasingly viewing procurement as a strategic function.
It seems as if this represents a real change from it being a privilege to do business with Unilever to it being a privilege for Unilever to do business with suppliers, especially those who share your values and commitments.
Read this inspiring interview with CPO Dhaval Buch where he discusses Unilever’s strategic approach to supplier relationship management and it’s Sustainable Living Plan.
Kellogg’s has announced a new commitment to enable improved productivity of 15,000 smallholder farmers in its agricultural supply chain, with a focus on rice, as well as support the reduction of greenhouse gas emissions. The company made the announcement this week at the UN Climate Summit held in New York. Rice is a staple food for more than half the world's population, and is grown by a number of smallholder farmers in several parts of the world.(Read Full Article)
How do you become a customer of choice?
Udesh Kaul, VP of global supply management at Delphi Electronics and Safety, told Procurement Leaders’ Boston Forum: "First, earn the trust of the suppliers."
But earning trust requires a disciplined approach to supplier relationship management.
Kaul said: "We see our suppliers as our biggest asset, and we help them by discussing our growth plans so they can grow with us. We bring our business leaders to discussions with suppliers."(Read Full Article)
It is critical we approach supplier development “with the right intentions”. This was according to Mark Frankel, the CEO of Shanduka Black Umbrellas, a nonprofit company involved in the support of emerging black businesses through enterprise development.(Read Full Article)
Phones4u has gone into administration after contracts with EE and Vodafone were not renewed. The collapse of Phones 4u (P4U) has been described as a “classic example of a relationship breakdown with a series of strategic suppliers ...(Read Full Article)
It’s said that “a rising tide lifts all boats.” This is particularly true when it comes to standardizing and streamlining business processes; greater coordination between stakeholders results in situations where everyone the process touches wins in some way. This truth also extends to the procure-to-pay (P2P) process, which when improved accrues benefits to both internal [...](Read Full Article)
With the original B-BBEE Codes released in 2007, the BEE Act allows various industry sectors to issue their own sector codes. Nine sectors, including construction, have their own codes and the Construction Sector Codes were issued in June 2009.
This implies that anyone in the construction sector must follow the construction codes. The construction codes apply to any business involved in “construction related activities”.(Read Full Article)
Relationship management is the primary skill missing from procurement teams, according to a survey.
More than half (60.3 per cent) of the 120 purchasing professionals surveyed by ProcureCon Europe, cited it as a skills gap in their organisation, followed by risk analysis (51.7 per cent), and supply chain analysis (39.7 per cent).
The poll emphasised the importance of building relationships in order to achieve sustainable success, not only internally with stakeholders but also externally with suppliers.
Roger Davies, group head of procurement at Marks & Spencer, told the survey that relationship management and influencing skills were core to ...(Read Full Article)
Buyers have backed the use of charters that set out the “rules of engagement” in supplier relationships, according to a survey.
The SM Jury voted by eight to four in favour of charters, with members saying they promoted ethical behaviour and improved supplier relations.
Cristian Martin, procurement and contracts officer at the Commonwealth Secretariat, said: “It is important for suppliers to understand what standards your process is aligned to; everyone understands what everyone’s rights are. If you are not aligning to a standard, a charter would help suppliers understand your process better.”(Read Full Article)
The fourth annual Bespoke Supplier Development Seminar and Workshop took place in Midrand, Gauteng, from July 29 to 30. Presentations were made by Royal Bafokeng Enterprise Development, SA Supplier Diversity Council,Passenger Rail Agency of SA (Prasa), Empowerdex; Martjie Cloete, Council for Scientific and Industrial Research (CSIR) and Shanduka Black Umbrellas.(Read Full Article)
Supplier information and supply chain management firm Achilles has detailed its ‘community model’, which it says aims to enhance supply chain and procurement processes between local small- and medium-sized enterprises and international corporations.(Read Full Article)
It’s time to get direct about indirect: businesses are leaving millions on the table. Indirect spend can represent up to 20-30% of revenues and you can expect to save 10-30% on spend through ’excellent’ procurement, but this requires the right mix of technology, people and processes.
In order to make the most of this opportunity, teams need to step up in these areas:
The focus with indirect procurement is often on procurement technology. Yet, there’s another, deeper level of specialized category tools that can provide an even stronger level of savings and quality service opportunities. Companies must ...(Read Full Article)
Today, Richard Manson from CloudTrade explains how EDI programmes can be transformed to extend their reach. EDI is nothing new. In fact it has been around since the 1970’s. So why do most organisations that venture down this route still find it so hard to on-board suppliers? It’s not just the number of suppliers that are able and willing to adopt EDI, but also the time it takes to get suppliers on-board.(Read Full Article)
Supplier Relationship Management (SRM) may be staging a comeback, as companies seek new ways of mitigating risk and controlling costs.
According to a new report by Source One Management Services, LLC, supply chain managers are again realizing the value of extending the value relationship.
“Suppliers can be neglected during the course of their contracts,” says Brad Carlson, director of Source One’s Supplier Management practice. “And though some companies have an informal supplier management process, it usually lacks the formality and processes to drive success.
.(Read Full Article)
Given the limited exposure many companies have to the extended supply chain, the gateway to learning more about lower tier vendors may rest with how much our tier-one suppliers know about their own supply base. In a recent article, Sourcing Journal Online published a list of “7 questions to ask to assess risk and ensure supply.” Many of these queries will individually say quite a bit about the level of risk our tier-one suppliers are building into OEM supply chains overall – or whether they’re reducing comparative risk exposure.Leave A Comment posted in Commentary by Jason Busch (Read Full Article)
Procurement managers often struggle to balance their investments in procurement infrastructure. Given limited budgets, leaders must make hard choices, or even spread their investments, between investments in process, people, and tooling.(Read Full Article)
The National Treasury is set to roll out electronic procurement in July this year as part of efforts to automate and streamline Government financial management processes and procedures.(Read Full Article)
The Kenya National Treasury is set to roll out electronic procurement in July this year as part of efforts to automate and streamline Government financial management processes and procedures.
The Cabinet Secretary, The National Treasury, Mr Henry Rotich, says electronic procurement (e-procurement), which is being implemented under the Integrated Financial Management Information System (IFMIS), will provide an efficient and streamlined purchasing and payment system by fully automating the process.(Read Full Article)
General Motors (GM) has fallen into last place in a ranking of supplier relationship management among US and Japanese automakers. The 2014 OEM-Supplier Relations Study, produced by Planning Perspectives, shows GM has displaced Chrysler in the bottom spot among the six main car manufacturers serving the US.
According to the study’s Working Relations Index (WRI), Toyota remains in first place with 318 points, up 21 points on 2013, followed by Honda (295), Nissan (273), Ford (267), Chrysler (245) and GM (244).
The annual chart shows Ford has slipped back into fourth place, having been in third place ahead of ...(Read Full Article)
A new business association has been formally launched to link foreign suppliers of equipment to State-owned companies (SoCs) with large and small domestic companies in an effort to improve prospects for higher levels of local content in South Africa’s multibillion-rand infrastructure programme.
Known as the Industrialisation Supplier Development Association (ISDA), the organisation was unveiled during a televised breakfast in Sandton on Thursday, hosted by SABC 2 and The New Age newspaper and addressed by Public Enterprises Minister Malusi Gigaba.(Read Full Article)